Returns & Exchanges
1. Returns & Refund Policy (30 Days)
We want you to shop at Isvelle with complete confidence.
Return Window
You may request a return within 30 days of receiving your order.
How to Request a Return
Email us at support@isvelle.com including:
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Order number
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Full name
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Item(s) you wish to return
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Reason (optional but helpful for improvement)
Our team will reply with the return instructions and return address.
Return Conditions
To be accepted, the item must be:
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In original condition, with no signs of wear
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With original tags and packaging
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Free from odours, stains, or damage
Returns for Faulty or Damaged Items
If your item arrives damaged or defective:
Send photos and/or a video immediately to support@isvelle.com
After assessment, you may choose:
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Free replacement
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Store credit
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Full refund
(Damage caused by misuse is not eligible.)
Return Shipping Costs
Return shipping costs are the customer’s responsibility, in line with common UK practice and CCR guidelines.
2. Refunds
How Refunds Work
Once we receive and inspect your returned item, refunds are processed within 5–7 business days.
Refund Methods
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For card payments: refunded to the original payment method
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For orders placed with discount codes, the refund amount will reflect the price paid for the item
3. Exchange Policy
After the return is assessed, we offer three options:
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Exchange for the same item (in case of defect)
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Store credit
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Selection of another product (subject to availability)
In the UK, offering store credit as an option is permitted as long as it is clearly stated — which we are doing here.